Grievance Redressal Mechanism

At Teakroot Investment Advisers, we prioritize client satisfaction and ethical service delivery. If you have any concerns or complaints regarding our advisory services, please follow our structured resolution process.

Level 1: Internal Resolution (Teakroot Grievance Officer)

Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to farhan.elias@teakroot.in. Alternatively, the Investor may call on 9995303446

Response Timeline: We endeavor to resolve all grievances internal to the firm within 30 days of receipt.

Level 2: Escalation to SEBI SCORES Portal

If your complaint is not redressed within 30 days, or if you are unsatisfied with the resolution provided by Teakroot, you may escalate your grievance to SEBI:

SEBI Complaints Redress System (SCORES): You can lodge your grievance on the official SEBI SCORES portal at [https://scores.sebi.gov.in](https://scores.sebi.gov.in).

SCORES may be accessed thorough SCORES mobile application as well, same can be downloaded from below link: https://play.google.com/store/apps/details?id=com.sebi 

Level 3: Online Dispute Resolution (SMART ODR Portal)

If you remain dissatisfied with the resolution through internal channels or SCORES, you may initiate dispute resolution through the SEBI-mandated Online Dispute Resolution (ODR) Mechanism:

SMART ODR Platform: Access the portal at https://smartodr.in.

Process: Conciliation and arbitration proceedings conducted online under the purview of SEBI-recognized MIIs (Market Infrastructure Intermediaries).